Return and Refund Policy
We believe in complete customer satisfaction. All refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us +91 (0) 22 6675 8866.
Return Policy
How long will the return process take? Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
How do I return a product? If you are sending it on your own make sure you seal it properly. You can schedule a pickup using our logistics partner, at our cost, by calling us +91 (0) 22 6675 8866.
Where do I return the product? Please check with our customer care if we cover your city for pickup and we do in most cases.
Refund Policy
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 5-7 days.
Cancellation Policy
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation request takes typically within the day after confirming cancellation by calling +91 (0) 22 6675 8866 or by emailing us at info@biggloss.com. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.